Grievance Officer

As required under Rule 5(9) of the Information Technology (Intermediaries Guidelines) Rules and the Information Technology Act 2000, SleepScorePro has designated a Grievance Officer to address user complaints and concerns.

How to File a Complaint

Follow these steps to submit your grievance. We are committed to acknowledging every complaint within 48 hours and resolving it within 30 days.

Email with subject line

Send an email to contact@sleepscorepro.com with the subject: "Grievance - [Brief Description of Issue]"

Include your details

Provide your full name, contact email address, and a detailed description of your grievance.

Attach evidence (if applicable)

Include screenshots, URLs, or any other supporting documentation relevant to your complaint.

Receive acknowledgement

You will receive a written acknowledgement of receipt within 48 hours of submitting your complaint.

Resolution communicated

We will investigate and communicate our resolution or interim response within 30 days of receipt, as required by law.

Types of Complaints Handled

Our Grievance Officer handles the following types of complaints:

Privacy and personal data protection concerns

Requests for data access, correction, or deletion

Content-related complaints (accuracy, appropriateness)

Technical issues that affect your legal rights or access

Violations of our Terms of Service or Privacy Policy

Concerns about how your personal data is being processed

Any other grievance related to your use of SleepScorePro

Escalation — If Your Grievance Is Not Resolved

If your complaint is not resolved within 30 days of submission, or if you are not satisfied with the resolution provided, you may escalate your complaint to the following authorities:

Ministry of Electronics and Information Technology (MeitY)

For IT Act 2000 violations

meity.gov.in

Adjudicating Officers under IT Act

Appointed under Section 46 of the IT Act for compensation claims

meity.gov.in

Consumer Forums

Under the Consumer Protection Act 2019 for consumer grievances

consumerhelpline.gov.in

Data Protection Board of India

Under DPDP Act 2023 — once operational for data protection complaints

meity.gov.in

DPDP Act 2023 — Data Protection Board

Under the Digital Personal Data Protection Act 2023, users whose data protection complaints are not resolved by the Grievance Officer may escalate to the Data Protection Board of India once it becomes operational. The Board will have the authority to inquire into personal data breaches and impose penalties.

We will update this page with the Data Protection Board's contact details and procedures once they are notified by the Government of India.

Related Policies

IT Act 2000 & DPDP Act 2023 Compliance · Privacy Policy · GDPR Policy

SleepScorePro — A product of PAPASIDDHI. Grievance email: contact[at]sleepscorepro.com